Choosing a narrowband assessment, which targets and focuses on specific aspects of an individual's functioning (i.e., particular behavior or challenge), should involve the following consideration: Does the assessment have strong psychometric properties? Can this assessment support a diagnosis? How is the assessment administered? Can the assessment work alongside other sources...
Key takeaways LS/CMI is grounded in the Risk–Need–Responsivity (RNR) framework, linking assessment to intervention through structured identification of criminogenic risk, need, and responsivity considerations. Global use depends on disciplined localization, not informal adaptation, to maintain its core structure while aligning with local systems. Localization takes multiple forms, including system integration, language and...
Key takeaways AI will change work and the workforce, but it will strengthen the need for human emotional intelligence. Employers increasingly recognize that strong emotional and social skills are essential for leadership effectiveness, collaboration, and long-term organizational success. Trait- and ability-based emotional intelligence assessments can be used as an ongoing resource to understand how people behave and create emotionally intelligent teams, even in AI-enabled environments. Without scientifically...
The customer service landscape is evolving rapidly. Driven by trends such as proactive support, omni-channel customer experiences, and a bid to automate routine tasks with AI-powered systems, Software as a Service (SaaS) businesses and industries reliant on the customer journey are positioned for new service solutions; however, one factor remains...
