Talent Development

11Jun

Future-Proofing Healthcare Starts with Emotional Intelligence

At a glance:   Emotional intelligence (EI) doesn’t just develop with time, targeted efforts accelerate meaningful growth  EI is a critical skill to build in healthcare, supporting performance, patient care, and staff well-being under pressure   With the right measurement, EI development becomes visible, trackable, and actionable—not just theoretical  Healthcare professionals work in environments that are as meaningful as they are demanding, requiring...

By Talent Development, , ,
Read more...
05May

How Can Employers Create a Candidate Experience That Builds Trust?

At a glance:   The hiring process shapes trust: Every interaction, from interviews to assessments, signals an organization’s values, fairness, and professionalism to candidates.  Assessments are defining moments: When job‑relevant, well‑timed, and clearly explained, assessments enhance perceptions of fairness, clarity, and respect.  Candidate experience extends beyond selection: Using hiring insights to support onboarding and development builds continuity, engagement, and...

By Talent Development, , , ,
Read more...
27Mar

Why Human-Led Emotional Intelligence is AI’s Next Premium

Key takeaways AI will change work and the workforce, but it will strengthen the need for human emotional intelligence.   Employers increasingly recognize that strong emotional and social skills are essential for leadership effectiveness, collaboration, and long-term organizational success.  Trait- and ability-based emotional intelligence assessments can be used as an ongoing resource to understand how people behave and create emotionally intelligent teams, even in AI-enabled environments.  Without scientifically...

By Talent Development, , , ,
Read more...
06Mar

Give to Gain: A Conversation with Marion Salmon, Chief HR Officer at MHS

In conversations about women in leadership, we often focus on the glass ceiling, or the invisible barrier at the very top of the corporate ladder. But for many women, the real obstacle appears much earlier as a “broken rung” on the first step up to management. Long before C-suite titles are within reach, access to that initial promotion quietly determines...

By Talent Development, , ,
Read more...
21Aug

Feedback and Emotional Intelligence: A Pathway to Professional Growth

In high-performing organizations, feedback isn’t just a tool—it’s part of the culture. If done well, feedback can fuel growth, spark collaboration, and drive continuous improvement. Whether it’s a manager’s thoughtful guidance, a peer’s shared observations, or a team’s reflection on shared outcomes, feedback helps individuals adapt and excel. Feedback allows...

By Talent Development, ,
Read more...
Group of professionals in a casual business meeting, smiling and engaged in discussion in a modern office.
21Jul

Leading with Emotional Intelligence in Times of Uncertainty

Change isn’t slowing down — in fact, for many organizations and industries it’s speeding up. Today’s leaders are navigating global and domestic disruptions: from turbulence driven by economic crises, political unrest, advancements in artificial intelligence (AI), automation, and other technologies. Leaders face challenges they must confront during times of uncertainty,...

By Talent Development, , , ,
Read more...
27Jun

Tailoring Change Management Strategies to Different Change Styles

In today's workplaces, change is a constant rather than a one-time event. Organizations are facing continuous shifts: from new technologies to evolving priorities, cultures, and leadership. Recent studies show that the average lifespan of a company has decreased significantly compared to a few decades ago, suggesting that organizations that cannot...

By Talent Development, ,
Read more...
01May

What We Know: Managing Generation Z in the Workplace

In a world where retirement ages are extending, lifespans are prolonged, and economic stressors grow, it has become increasingly common to have a multi-generational workforce. With employees ranging from the Silent Generation (1925-1945) to Generation Z (1997-2012)1, it’s reasonable to wonder if generations have different work needs, goals, or leadership...

By Talent Development, ,
Read more...
25Mar

When Old Meets New: Elevating AI with High-Skill Talent

The customer service landscape is evolving rapidly. Driven by trends such as proactive support, omni-channel customer experiences, and a bid to automate routine tasks with AI-powered systems, Software as a Service (SaaS) businesses and industries reliant on the customer journey are positioned for new service solutions; however, one factor remains...

By Talent Development, , ,
Read more...
19Feb

CSI 2: Unlocking a Personal Approach to Change

Disclaimer: This article has been updated to include additional notes on the latest CSI 2 enhancements, which include the CSI™ 2 Group Report and CSI™ 2 Spanish Edition. In many organizations, change is the status quo. Whether it’s implementing a new software tool for a team or undergoing a complete organizational...

By Talent Development,
Read more...