Talent Development

A group of Gen Z employees in a laid-back office setting.

What We Know: Managing Generation Z in the Workplace

In a world where retirement ages are extending, lifespans are prolonged, and economic stressors grow, it has become increasingly common to have a multi-generational workforce. With employees ranging from the Silent Generation (1925-1945) to Generation Z (1997-2012)1, it’s reasonable to wonder if generations have different work needs, goals, or leadership...

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A person smiling, wearing a headset with a microphone, working in a customer service environment.

When Old Meets New: Elevating AI with High-Skill Talent

The customer service landscape is evolving rapidly. Driven by trends such as proactive support, omni-channel customer experiences, and a bid to automate routine tasks with AI-powered systems, Software as a Service (SaaS) businesses and industries reliant on the customer journey are positioned for new service solutions; however, one factor remains...

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A promotional banner for "CSI 2 Change Style Indicator Second Edition" featuring a logo with an arrow and the text "Unlock a Personal Approach to Change." The image includes people clapping in a classroom or seminar setting.

CSI 2: Unlocking a Personal Approach to Change

In many organizations, change is the status quo. Whether it’s implementing a new software tool for a team or undergoing a complete organizational restructuring, change comes in all shapes and sizes. As with any change, reactions towards the matter can vary. Some embrace change with enthusiasm, while others approach it...

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The MSCEIT 2 logo next to an image of three people in a meeting, with one person standing up, looking down and listening to the rest of the group. Within the image, there are floating emoticons and icons around the people.

MSCEIT 2: Enhancing Emotional Intelligence in the Workplace

MHS is thrilled to announce the release of the Mayer-Salovey-Caruso Emotional Intelligence Test™ Second Edition (MSCEIT® 2). The term emotional intelligence (EI) has become a part of our everyday language, with most of us having an intuitive sense of what it means to exhibit EI. However, what many...

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A sales professional is standing and shaking another person's hand across a table. Two other people are seated at the table.

Navigating the New Sales Landscape: Competencies for Success

Over the past decade, the role of salespeople has evolved dramatically, driven by technological advancements, changing consumer behaviors, and new business models. Integrating Customer Relationship Management (CRM) systems and data analytics into the sales cycle has empowered sales teams to manage customer interactions more effectively and tailor their strategies based...

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A team of colleagues working together in an office.

Diversity in Change Styles: Resilience in the Workforce

The future of work will not entirely mirror what it is today. Accelerated changes are reshaping businesses far and wide, influencing how organizations function and exist. From workplace goals and values to processes and operations, change is not only unstoppable, but its consequences impact both businesses and their people. Key takeaways:...

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A woman stands and speaks in front of a table of people in an office.

How Emotionally Intelligent Leaders Drive Safety Performance

In the evolving world of work, leaders are pivotal to the development and maintenance of workplace culture. A leader’s actions tell employees what the company values and deems appropriate behavior, such as safety-focused leadership conveying value in employee wellbeing. At the core of safety leadership are the emotional intelligence (EI)...

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An overhead view of two individuals sitting around a table with a tablet and papers.

Succession Planning is Changing – Here’s How to Keep Up

Key Takeaways: Succession planning is vital for maintaining organizational stability and progress. Without it, the sudden departure of key decision-makers can leave a company vulnerable. By integrating data gleaned from assessments into succession planning, organizations can make more informed decisions, ensuring the promotion of individuals who are well-suited for advanced...

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A woman relaxing at home and looking out the window.

Elevating Well-Being Through Emotional Intelligence

In the intricacy of human well-being, Emotional Intelligence (EI) emerges as a powerful skill that can impact various aspects of our lives. This article will explore the compelling relationship between EI and physical and mental health outcomes. We draw insights from studies and research on EI and MHS'

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A group of people sitting down at a table in an office, while two individuals greet each other with a handshake.

Welcome! Now What? Onboarding for Success

Considerable research and effort are put into the hiring process to ensure the right people find the right jobs, and perhaps equally as much energy is spent on performance management to ensure the right people stay, grow, develop, and flourish in their jobs. It’s critically important to find, hire, and...

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