Talent Development

27Mar

Why Human-Led Emotional Intelligence is AI’s Next Premium

Key takeaways AI will change work and the workforce, but it will strengthen the need for human emotional intelligence.   Employers increasingly recognize that strong emotional and social skills are essential for leadership effectiveness, collaboration, and long-term organizational success.  Trait- and ability-based emotional intelligence assessments can be used as an ongoing resource to understand how people behave and create emotionally intelligent teams, even in AI-enabled environments.  Without scientifically...

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06Mar

Give to Gain: A Conversation with Marion Salmon, Chief HR Officer at MHS

In conversations about women in leadership, we often focus on the glass ceiling, or the invisible barrier at the very top of the corporate ladder. But for many women, the real obstacle appears much earlier as a “broken rung” on the first step up to management. Long before C-suite titles are within reach, access to that initial promotion quietly determines...

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21Aug

Feedback and Emotional Intelligence: A Pathway to Professional Growth

In high-performing organizations, feedback isn’t just a tool—it’s part of the culture. If done well, feedback can fuel growth, spark collaboration, and drive continuous improvement. Whether it’s a manager’s thoughtful guidance, a peer’s shared observations, or a team’s reflection on shared outcomes, feedback helps individuals adapt and excel. Feedback allows...

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Group of professionals in a casual business meeting, smiling and engaged in discussion in a modern office.
21Jul

Leading with Emotional Intelligence in Times of Uncertainty

Change isn’t slowing down — in fact, for many organizations and industries it’s speeding up. Today’s leaders are navigating global and domestic disruptions: from turbulence driven by economic crises, political unrest, advancements in artificial intelligence (AI), automation, and other technologies. Leaders face challenges they must confront during times of uncertainty,...

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27Jun

Tailoring Change Management Strategies to Different Change Styles

In today's workplaces, change is a constant rather than a one-time event. Organizations are facing continuous shifts: from new technologies to evolving priorities, cultures, and leadership. Recent studies show that the average lifespan of a company has decreased significantly compared to a few decades ago, suggesting that organizations that cannot...

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01May

What We Know: Managing Generation Z in the Workplace

In a world where retirement ages are extending, lifespans are prolonged, and economic stressors grow, it has become increasingly common to have a multi-generational workforce. With employees ranging from the Silent Generation (1925-1945) to Generation Z (1997-2012)1, it’s reasonable to wonder if generations have different work needs, goals, or leadership...

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25Mar

When Old Meets New: Elevating AI with High-Skill Talent

The customer service landscape is evolving rapidly. Driven by trends such as proactive support, omni-channel customer experiences, and a bid to automate routine tasks with AI-powered systems, Software as a Service (SaaS) businesses and industries reliant on the customer journey are positioned for new service solutions; however, one factor remains...

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19Feb

CSI 2: Unlocking a Personal Approach to Change

Disclaimer: This article has been updated to include additional notes on the latest CSI 2 enhancements, which include the CSI™ 2 Group Report and CSI™ 2 Spanish Edition. In many organizations, change is the status quo. Whether it’s implementing a new software tool for a team or undergoing a complete organizational...

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14Jan

MSCEIT 2: Enhancing Emotional Intelligence in the Workplace

MHS is thrilled to announce the release of the Mayer-Salovey-Caruso Emotional Intelligence Test™ Second Edition (MSCEIT® 2). The term emotional intelligence (EI) has become a part of our everyday language, with most of us having an intuitive sense of what it means to exhibit EI. However, what many...

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29Oct

Navigating the New Sales Landscape: Competencies for Success

Over the past decade, the role of salespeople has evolved dramatically, driven by technological advancements, changing consumer behaviors, and new business models. Integrating Customer Relationship Management (CRM) systems and data analytics into the sales cycle has empowered sales teams to manage customer interactions more effectively and tailor their strategies based...

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