Key Takeaways: Feedback conversations are rarely simple. Whether they happen across a desk, through a screen, or somewhere in between, they require self-awareness, empathy, and the ability to manage emotion in real time. Our research found that emotional intelligence was a stronger predictor of feedback comfort than work setting. Individuals...
At a glance: Coaching can influence some of an organization’s most important outcomes, but proving its impact is often a challenge. The Emotional Quotient-Inventory™ 2.0 (EQ-i 2.0®) helps make emotional intelligence measurable by translating behavior change into observable, trackable progress. When organizations can connect emotional intelligence development to leadership effectiveness and workplace...
At a glance: Emotional intelligence (EI) doesn’t just develop with time, targeted efforts accelerate meaningful growth EI is a critical skill to build in healthcare, supporting performance, patient care, and staff well-being under pressure With the right measurement, EI development becomes visible, trackable, and actionable—not just theoretical Healthcare professionals work in environments that are as meaningful as they are demanding, requiring...
At MHS, our mission has always been rooted in helping people reach their full potential, and mental health plays a foundational role in that work. This Mental Health Awareness Month, the focus is on coming together to create more good days, together. That commitment goes beyond awareness at MHS, where we help translate insight into action through science‑backed assessments...
Key takeaways AI will change work and the workforce, but it will strengthen the need for human emotional intelligence. Employers increasingly recognize that strong emotional and social skills are essential for leadership effectiveness, collaboration, and long-term organizational success. Trait- and ability-based emotional intelligence assessments can be used as an ongoing resource to understand how people behave and create emotionally intelligent teams, even in AI-enabled environments. Without scientifically...
In high-performing organizations, feedback isn’t just a tool—it’s part of the culture. If done well, feedback can fuel growth, spark collaboration, and drive continuous improvement. Whether it’s a manager’s thoughtful guidance, a peer’s shared observations, or a team’s reflection on shared outcomes, feedback helps individuals adapt and excel. Feedback allows...
Change isn’t slowing down — in fact, for many organizations and industries it’s speeding up. Today’s leaders are navigating global and domestic disruptions: from turbulence driven by economic crises, political unrest, advancements in artificial intelligence (AI), automation, and other technologies. Leaders face challenges they must confront during times of uncertainty,...
In a world where retirement ages are extending, lifespans are prolonged, and economic stressors grow, it has become increasingly common to have a multi-generational workforce. With employees ranging from the Silent Generation (1925-1945) to Generation Z (1997-2012)1, it’s reasonable to wonder if generations have different work needs, goals, or leadership...
MHS is thrilled to announce the release of the Mayer-Salovey-Caruso Emotional Intelligence Test™ Second Edition (MSCEIT® 2). The term emotional intelligence (EI) has become a part of our everyday language, with most of us having an intuitive sense of what it means to exhibit EI. However, what many...
In the evolving world of work, leaders are pivotal to the development and maintenance of workplace culture. A leader’s actions tell employees what the company values and deems appropriate behavior, such as safety-focused leadership conveying value in employee wellbeing. At the core of safety leadership are the emotional intelligence (EI)...
