Author - Jacqueline Shaw

11Jun

Future-Proofing Healthcare Starts with Emotional Intelligence

At a glance:   Emotional intelligence (EI) doesn’t just develop with time, targeted efforts accelerate meaningful growth  EI is a critical skill to build in healthcare, supporting performance, patient care, and staff well-being under pressure   With the right measurement, EI development becomes visible, trackable, and actionable—not just theoretical  Healthcare professionals work in environments that are as meaningful as they are demanding, requiring...

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01May

What We Know: Managing Generation Z in the Workplace

In a world where retirement ages are extending, lifespans are prolonged, and economic stressors grow, it has become increasingly common to have a multi-generational workforce. With employees ranging from the Silent Generation (1925-1945) to Generation Z (1997-2012)1, it’s reasonable to wonder if generations have different work needs, goals, or leadership...

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26Aug

How Emotionally Intelligent Leaders Drive Safety Performance

In the evolving world of work, leaders are pivotal to the development and maintenance of workplace culture. A leader’s actions tell employees what the company values and deems appropriate behavior, such as safety-focused leadership conveying value in employee wellbeing. At the core of safety leadership are the emotional intelligence (EI)...

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