Key Takeaways Remote work challenges are not one-size-fits-all. Remote work expands access to talent regardless of location but can also create challenges around communication and loneliness. Remote workers may struggle more with some remote work challenges over others depending on their ability to connect emotions to their experiences. Emotional intelligence...
Key Takeaways: Feedback conversations are rarely simple. Whether they happen across a desk, through a screen, or somewhere in between, they require self-awareness, empathy, and the ability to manage emotion in real time. Our research found that emotional intelligence was a stronger predictor of feedback comfort than work setting. Individuals...
At a glance: Emotional intelligence (EI) doesn’t just develop with time, targeted efforts accelerate meaningful growth EI is a critical skill to build in healthcare, supporting performance, patient care, and staff well-being under pressure With the right measurement, EI development becomes visible, trackable, and actionable—not just theoretical Healthcare professionals work in environments that are as meaningful as they are demanding, requiring...
The customer service landscape is evolving rapidly. Driven by trends such as proactive support, omni-channel customer experiences, and a bid to automate routine tasks with AI-powered systems, Software as a Service (SaaS) businesses and industries reliant on the customer journey are positioned for new service solutions; however, one factor remains...
Considerable research and effort are put into the hiring process to ensure the right people find the right jobs, and perhaps equally as much energy is spent on performance management to ensure the right people stay, grow, develop, and flourish in their jobs. It’s critically important to find, hire, and...
The escalating issue of mental health challenges among correctional staff has become a pressing concern within the criminal justice system. As custodians of order and safety in correctional facilities, these professionals deal with an array of stressors, from the ever-present potential for violence to the emotional toll of managing justice-involved...
As we enter a new year, organizations must consider trends affecting how they operate and manage their goals in the year ahead. In this blog, we explore trends related to skills and talent experience predicted to be significant organizational focus areas. Adapting to a skills-based economy As disruptions in the labor market...
The evaluation of psychopathy has a rich and extensive history. Beginning with the initial reflections of trailblazing psychologists and psychiatrists, extending to Cleckley’s (1976) formulation of 16 diagnostic criteria for identifying psychopathy. No more is this history prevalent than in the work of Robert D. Hare, the author of
In this week’s episode of Work Therapy with Dr. Steven Stein, we chat with Denny Faurote, founder of the Faurote Group and a personal trainer, consultant, and executive coach with a background in MHS’ Emotional Quotient-Inventory 2.0® (EQ-i 2.0®). Denny shares his knowledge of the power of emotional intelligence (EI) and...
Continuous technological and social advances are changing the workplace through major evolutions in role design and project-based collaboration. These changes are driving the transition towards skill-based learning and career paths. As a result, people’s potential and performance are increasingly being assessed by their combination of verified skills and abilities rather...
