The customer service landscape is evolving rapidly. Driven by trends such as proactive support, omni-channel customer experiences, and a bid to automate routine tasks with AI-powered systems, Software as a Service (SaaS) businesses and industries reliant on the customer journey are positioned for new service solutions; however, one factor remains...
Considerable research and effort are put into the hiring process to ensure the right people find the right jobs, and perhaps equally as much energy is spent on performance management to ensure the right people stay, grow, develop, and flourish in their jobs. It’s critically important to find, hire, and...
The escalating issue of mental health challenges among correctional staff has become a pressing concern within the criminal justice system. As custodians of order and safety in correctional facilities, these professionals deal with an array of stressors, from the ever-present potential for violence to the emotional toll of managing justice-involved...
As we enter a new year, organizations must consider trends affecting how they operate and manage their goals in the year ahead. In this blog, we explore trends related to skills and talent experience predicted to be significant organizational focus areas.
The evaluation of psychopathy has a rich and extensive history. Beginning with the initial reflections of trailblazing psychologists and psychiatrists, extending to Cleckley’s (1976) formulation of 16 diagnostic criteria for identifying psychopathy. No more is this history prevalent than in the work of Robert D. Hare, the author of
In this week’s episode of Work Therapy with Dr. Steven Stein, we chat with Denny Faurote, founder of the Faurote Group and a personal trainer, consultant, and executive coach with a background in MHS’ Emotional Quotient-Inventory 2.0® (EQ-i 2.0®). Denny shares his knowledge of the power of emotional intelligence (EI) and...
Continuous technological and social advances are changing the workplace through major evolutions in role design and project-based collaboration. These changes are driving the transition towards skill-based learning and career paths. As a result, people’s potential and performance are increasingly being assessed by their combination of verified skills and abilities rather...
Training may need to play a role whenever there’s a gap between your actual and desired knowledge, skills, or abilities. Training designed to target a specific learning or development gap allows you and your organization to invest time, money, and effort effectively. Our customers trust the scientific rigor of MHS Public...
Have you or your company been affected by a skills gap? According to the Society of Human Resource Management (SHRM), a skills gap is understood as the variance between the skills employees have and the skills organizations require to maintain their competitive status. Consider a situation in which an organization...
Within our talent division, MHS helps to drive success in professional settings. We understand the elements of effective leadership and the requirements for an effective workplace. Our solutions help clients identify and support opportunities for development and help to cultivate their talent. Below, you'll learn more about how we're helping solve...
