The customer service landscape is evolving rapidly. Driven by trends such as proactive support, omni-channel customer experiences, and a bid to automate routine tasks with AI-powered systems, Software as a Service (SaaS) businesses and industries reliant on the customer journey are positioned for new service solutions; however, one factor remains...
MHS is thrilled to announce the release of the Mayer-Salovey-Caruso Emotional Intelligence Test™ Second Edition (MSCEIT® 2). The term emotional intelligence (EI) has become a part of our everyday language, with most of us having an intuitive sense of what it means to exhibit EI. However, what many...
Over the past decade, the role of salespeople has evolved dramatically, driven by technological advancements, changing consumer behaviors, and new business models. Integrating Customer Relationship Management (CRM) systems and data analytics into the sales cycle has empowered sales teams to manage customer interactions more effectively and tailor their strategies based...
The future of work will not entirely mirror what it is today. Accelerated changes are reshaping businesses far and wide, influencing how organizations function and exist. From workplace goals and values to processes and operations, change is not only unstoppable, but its consequences impact both businesses and their people. Key takeaways:...
Key Takeaways: Succession planning is vital for maintaining organizational stability and progress. Without it, the sudden departure of key decision-makers can leave a company vulnerable. By integrating data gleaned from assessments into succession planning, organizations can make more informed decisions, ensuring the promotion of individuals who are well-suited for advanced...
Considerable research and effort are put into the hiring process to ensure the right people find the right jobs, and perhaps equally as much energy is spent on performance management to ensure the right people stay, grow, develop, and flourish in their jobs. It’s critically important to find, hire, and...
As we enter a new year, organizations must consider trends affecting how they operate and manage their goals in the year ahead. In this blog, we explore trends related to skills and talent experience predicted to be significant organizational focus areas.
In this week’s episode of Work Therapy with Dr. Steven Stein, we chat with Frincy Clement, an award-winning Artificial Intelligence leader and the Canadian Ambassador for Women in Artificial Intelligence, a global community of women AI practitioners. We discuss the mark AI will inevitably leave on our careers and how much...
In this week’s episode of Work Therapy with Dr. Steven Stein, we chat with Dr. Michael P. Leiter, an organizational psychologist interested in people’s relationships with their work. Dr. Leiter has published widely on job burnout, work engagement, and workplace civility. We discuss what really causes burnout (spoiler: it’s not just...
Continuous technological and social advances are changing the workplace through major evolutions in role design and project-based collaboration. These changes are driving the transition towards skill-based learning and career paths. As a result, people’s potential and performance are increasingly being assessed by their combination of verified skills and abilities rather...
