Talent Development

27Mar

Why Human-Led Emotional Intelligence is AI’s Next Premium

Key takeaways AI will change work and the workforce, but it will strengthen the need for human emotional intelligence.   Employers increasingly recognize that strong emotional and social skills are essential for leadership effectiveness, collaboration, and long-term organizational success.  Trait- and ability-based emotional intelligence assessments can be used as an ongoing resource to understand how people behave and create emotionally intelligent teams, even in AI-enabled environments.  Without scientifically...

By Talent Development, , , ,
Read more...
06Mar

Give to Gain: A Conversation with Marion Salmon, Chief HR Officer at MHS

In conversations about women in leadership, we often focus on the glass ceiling, or the invisible barrier at the very top of the corporate ladder. But for many women, the real obstacle appears much earlier as a “broken rung” on the first step up to management. Long before C-suite titles are within reach, access to that initial promotion quietly determines...

By Talent Development, , ,
Read more...
Group of professionals in a casual business meeting, smiling and engaged in discussion in a modern office.
21Jul

Leading with Emotional Intelligence in Times of Uncertainty

Change isn’t slowing down — in fact, for many organizations and industries it’s speeding up. Today’s leaders are navigating global and domestic disruptions: from turbulence driven by economic crises, political unrest, advancements in artificial intelligence (AI), automation, and other technologies. Leaders face challenges they must confront during times of uncertainty,...

By Talent Development, , , ,
Read more...
01May

What We Know: Managing Generation Z in the Workplace

In a world where retirement ages are extending, lifespans are prolonged, and economic stressors grow, it has become increasingly common to have a multi-generational workforce. With employees ranging from the Silent Generation (1925-1945) to Generation Z (1997-2012)1, it’s reasonable to wonder if generations have different work needs, goals, or leadership...

By Talent Development, ,
Read more...
25Mar

When Old Meets New: Elevating AI with High-Skill Talent

The customer service landscape is evolving rapidly. Driven by trends such as proactive support, omni-channel customer experiences, and a bid to automate routine tasks with AI-powered systems, Software as a Service (SaaS) businesses and industries reliant on the customer journey are positioned for new service solutions; however, one factor remains...

By Talent Development, , ,
Read more...
14Jan

MSCEIT 2: Enhancing Emotional Intelligence in the Workplace

MHS is thrilled to announce the release of the Mayer-Salovey-Caruso Emotional Intelligence Test™ Second Edition (MSCEIT® 2). The term emotional intelligence (EI) has become a part of our everyday language, with most of us having an intuitive sense of what it means to exhibit EI. However, what many...

By Talent Development, ,
Read more...
29Oct

Navigating the New Sales Landscape: Competencies for Success

Over the past decade, the role of salespeople has evolved dramatically, driven by technological advancements, changing consumer behaviors, and new business models. Integrating Customer Relationship Management (CRM) systems and data analytics into the sales cycle has empowered sales teams to manage customer interactions more effectively and tailor their strategies based...

By Talent Development, , ,
Read more...
06Sep

Diversity in Change Styles: Resilience in the Workforce

The future of work will not entirely mirror what it is today. Accelerated changes are reshaping businesses far and wide, influencing how organizations function and exist. From workplace goals and values to processes and operations, change is not only unstoppable, but its consequences impact both businesses and their people. Key takeaways:...

By Talent Development, , ,
Read more...
03Jul

Succession Planning is Changing – Here’s How to Keep Up

Key Takeaways: Succession planning is vital for maintaining organizational stability and progress. Without it, the sudden departure of key decision-makers can leave a company vulnerable. By integrating data gleaned from assessments into succession planning, organizations can make more informed decisions, ensuring the promotion of individuals who are well-suited for advanced...

By Talent Development, , ,
Read more...
A group of people sitting down at a table in an office, while two individuals greet each other with a handshake.
01Mar

Welcome! Now What? Onboarding for Success

Considerable research and effort are put into the hiring process to ensure the right people find the right jobs, and perhaps equally as much energy is spent on performance management to ensure the right people stay, grow, develop, and flourish in their jobs. It’s critically important to find, hire, and...

By Talent Development, , , , ,
Read more...