Professionals in customer service roles are often seen as the face of an organization and their performance can directly impact customer satisfaction ratings, loyalty, and reputation. A lot can go wrong when somebody needs help, so you need to ensure that your customer service team is equipped with the right...
Mental Wellness is defined as “a state of well-being in which the individual realizes his or her own abilities, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to his or her community.”1 Emotional Intelligence is defined as “a set...
Times have changed and traditional brick and mortar businesses have been forced to adapt, bringing about major changes to how, when and where we work. With the days of “water cooler” chats and group lunches coming to a halt, workplace culture, motivation and productivity are under enormous stress to stay...
Your organization recently posted an ad for a Marketing Manager position. The posting listed a variety of mandatory requirements (education, certifications, etc.) and preferred qualifications (skills, experience, etc.) that your team has identified as success indicators for the position. After an intense selection and interviewing process, the talent pool has...
COVID-19 has accelerated the speed and scale of digital transformations in the workplace. Beyond technology, teams are relearning how to leverage their soft skills in the nuanced world of remote work and adapt their activities to reinvented business models brought on by the pandemic. It’s no secret that technology has exponentially...
Imagine you’re hiring for a senior sales position and as part of your hiring process, you have candidates take a self-report assessment to get a better feel for their sales competencies and people skills. You have the assessment results for two candidates in front of you: one candidate has many...
The economic impact of Covid-19 has been felt around the world, and the hospitality industry has been hit especially hard. As a result, Brian Chesky, CEO of Airbnb, announced that they would, unfortunately, be laying off 1900 employees, or roughly 25% of their workforce. Being laid off is awful and...
“We say we’re fine, even when the truth is, we’re ecstatic, exhausted, grateful. Or even freaking out. Every time we just go through the motion, we miss out on the chance to connect for real. In times of crisis like this, we need each other more than ever.”1 Don’t just get...
In the current global environment in talent assessment, we are confronted with the question: can I use these tests to assess specific aspects across people in different countries or from different cultures? MHS is a digital company with worldwide reach and our assessments are ready to be administered wherever you can...
There has been an undeniable change in the workplace, which we cannot ignore. The virtual workspace is more crowded as people who did not work from home previously now are doing so, leading to a cluttered and slightly chaotic digital environment. With phrases like “weekends don’t exist during COVID-19" being...
