The customer service landscape is evolving rapidly. Driven by trends such as proactive support, omni-channel customer experiences, and a bid to automate routine tasks with AI-powered systems, Software as a Service (SaaS) businesses and industries reliant on the customer journey are positioned for new service solutions; however, one factor remains...
In this week’s episode of Work Therapy with Dr. Steven Stein, we chat with Frincy Clement, an award-winning Artificial Intelligence leader and the Canadian Ambassador for Women in Artificial Intelligence, a global community of women AI practitioners. We discuss the mark AI will inevitably leave on our careers and how much...
Lockdowns, uncertainty, and extensive attention to health are things we all experienced through the pandemic, and these factors are reshaping customer behaviors. According to recent article by McKinsey & Company, one of the most important priorities of customers in the post COVID-19 era is safety. Customers are now...
