Every new hire is a direct investment into your organization. Beyond the price of new salaries, the hiring process costs both time and money with many moving elements and opportunities to misstep. Résumés and interviews are traditional methods to initially screen and gauge a candidate’s qualification, but often lack valuable...
Professionals in customer service roles are often seen as the face of an organization and their performance can directly impact customer satisfaction ratings, loyalty, and reputation. A lot can go wrong when somebody needs help, so you need to ensure that your customer service team is equipped with the right...
Your organization recently posted an ad for a Marketing Manager position. The posting listed a variety of mandatory requirements (education, certifications, etc.) and preferred qualifications (skills, experience, etc.) that your team has identified as success indicators for the position. After an intense selection and interviewing process, the talent pool has...
COVID-19 has accelerated the speed and scale of digital transformations in the workplace. Beyond technology, teams are relearning how to leverage their soft skills in the nuanced world of remote work and adapt their activities to reinvented business models brought on by the pandemic. It’s no secret that technology has exponentially...
