Shipping and Handling

All prices are subject to change without notice. Customers are responsible for any applicable duties and taxes. MHS accepts prepayment for all orders made by credit card (VISA, MasterCard, American Express), cheque (payable to MHS Inc. or Multi-Health Systems Inc.), money order, or institutional purchases orders to fulfill your order. If prices on your order are incorrect, we reserve the right to adjust the invoice amount by up to 10% unless otherwise stated on your order.

Ground 3-Day OVERNIGHT
Order subtotal Paper Mail-Ins and/or Software only Paper Mail-Ins and/or Software only Paper Mail-Ins and/or Software only
$0 – 249.99 10% of subtotal; $15.00 minimum $10.00 15% of subtotal; $30.00 minimum $20.00 20% of subtotal; $45.00 minimum $30.00
$250-499.99 8% $15.00 12% $25.00 18% $35.00
$500-999.99 7% $20.00 10% $30.00 15% $40.00
$1000.00-
2999.99
6% $30.00 8% $40.00 12% $50.00
$3000+ 4% $40.00 6% $50.00 10% $60.00

 

Orders containing combinations of paper and software or combinations of paper and mail-ins will be charged the paper rates on the subtotal of the paper products only. Software or mail-ins combined with paper products ship at no additional charge.

Orders requiring expedited handling (3-day or overnight service) must arrive at MHS by 3:00 p.m. EST for shipment on the same business day. Any orders missing necessary information (e.g., qualification form, prepayment, or physical address) will be held until complete information is obtained. Customers are responsible for any applicable duties and taxes. In addition to the rates above, air service (overnight) orders to Puerto Rico, Hawaii, Alaska, the Virgin Islands, and Guam are subject to a $20.00 handling fee; ground service orders to Hawaii and Alaska are subject to a $15.00 handling fee; and ground service orders to Puerto Rico are subject to a $20.00 handling fee. Orders shipped to an A.P.O. box within the U.S. are subject to regular ground rates, and will be delivered by registered mail. Shipping charges for orders shipped outside of the U.S. are subject to rates based on weight and zone. Please contact us at [email protected] for rates for your specific order.

Ground Service Ontario ONLY
(2-4 business days)
GROUND (outside of Ontario)
(3-7 business days)
OVERNIGHT (all of Canada)
Order subtotal Flat Rate Paper Mail-Ins and/or Software only Paper Mail-Ins and/or Software only
$0 – 249.99 $15.00 $15.00 $15.00 min $40.00 $25.00
$250-499.99 $15.00 6% $15.00 15% $25.00
$500-999.99 $20.00 5% $20.00 12% $30.00
$1000-2999.99 $25.00 4% $25.00 10% $35.00
$3000+ $30.00 2% $30.00 7% $40.00

 

Orders containing combinations of handscored and software and/or scoring service products will be charged the rates for paper on the subtotal of the paper products only; software or scoring service materials combined with paper products ship at no additional charge.

Orders requiring expedited handling must be received at MHS by 3:00 pm EST for shipment on that business day. Any orders missing required information (qualification form, prepayment, or physical address) will be held until complete information is obtained. Customers are responsible for any applicable duties and taxes.

Ground service is not available for NWT, Yukon, and Nunavut. Please use overnight rates; delivery to these areas can be expected within 2-4 business days.

Please note Multi-Health Systems Inc. (MHS Inc.) is a registered business in the province of Ontario and 12 US States (California, Colorado, Florida, Georgia, Illinois, Michigan, Minnesota, New Jersey, New York, North Carolina, Oklahoma, Texas, Washington). Therefore, any orders that are shipped to Canada and aforementioned 13 US States are subject to Canadian GST/PST or US state sales and use tax.

Please see the U.S. rate chart (above) for shipping and handling charges for Puerto Rico, the Virgin Islands, and Guam.

Shipping charges for orders being shipped outside of North America are subject to rates based on weight and zone. Please contact us at [email protected]. for rates for your specific order.

International Orders are shipped duty and VAT collection.

Hello. We are in unprecedented times, and your patience and business is appreciated. Our warehouse is open and continuing to ship products globally. The delivery companies we partner with are operating as efficiently as possible, but to ensure we continue to meet your expectations we will for the next while be offering to ship products on 3-day terms only. We will also not be able to guarantee delivery in that period. We are making our best effort to meet your shipping needs and welcome your contact to discuss your order at [email protected] . Keep safe and thank you for your business.
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