Every new hire is a direct investment into your organization. Beyond the price of new salaries, the hiring process costs both time and money with many moving elements and opportunities to misstep. Résumés and interviews are traditional methods to initially screen and gauge a candidate’s qualification, but often lack...
Professionals in customer service roles are often seen as the face of an organization and their performance can directly impact customer satisfaction ratings, loyalty, and reputation. A lot can go wrong when somebody needs help, so you need to ensure that your customer service team is equipped with the...
It’s no secret that high-performing sales professionals have the unique power to positively impact the top-line growth of your business. On the contrary, hiring the wrong candidate for a sales position can be detrimental to revenue generation and customer satisfaction. Pop culture often depicts salespeople in aggressive or goofy stereotypes....
Mental Wellness is defined as “a state of well-being in which the individual realizes his or her own abilities, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to his or her community.”1 Emotional Intelligence is defined as “a...
Times have changed and traditional brick and mortar businesses have been forced to adapt, bringing about major changes to how, when and where we work. With the days of “water cooler” chats and group lunches coming to a halt, workplace culture, motivation and productivity are under enormous stress to...
Your organization recently posted an ad for a Marketing Manager position. The posting listed a variety of mandatory requirements (education, certifications, etc.) and preferred qualifications (skills, experience, etc.) that your team has identified as success indicators for the position. After an intense selection and interviewing process, the talent pool...
COVID-19 has accelerated the speed and scale of digital transformations in the workplace. Beyond technology, teams are relearning how to leverage their soft skills in the nuanced world of remote work and adapt their activities to reinvented business models brought on by the pandemic. It’s no secret that technology has...
Although I’m a young intern and not a CEO or any type of executive for that matter, I wanted to take a moment to imagine what it might be like if I, or many of the other young working women out there were. Young female execs are not the...
Imagine you’re hiring for a senior sales position and as part of your hiring process, you have candidates take a self-report assessment to get a better feel for their sales competencies and people skills. You have the assessment results for two candidates in front of you: one candidate has...
The economic impact of Covid-19 has been felt around the world, and the hospitality industry has been hit especially hard. As a result, Brian Chesky, CEO of Airbnb, announced that they would, unfortunately, be laying off 1900 employees, or roughly 25% of their workforce. Being laid off is awful...
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